NGO / Social Sector
A Delhi-based NGO managing 6 livelihood programmes
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Donors lived in Excel, beneficiary files in paper folders, and grant utilisation in yet another spreadsheet tracked by hand against budget heads. Each quarterly grant report took 5 days, most of it spent digging through filing cabinets and matching disbursements to programme milestones manually. The previous year's FCRA compliance audit had flagged missing donor acknowledgement letters. And there was no way to tell whether a beneficiary had finished a programme or was stuck halfway.
Outcome
The quarterly grant report now gets done the same afternoon instead of over 5 days. 80G letters go out automatically within 24 hours of a donation being recorded, which closes the FCRA gap the previous audit flagged. Every beneficiary record across all 6 programmes is digitised. The programme director's team now uses the data to spot beneficiaries who've stalled mid-programme, instead of finding out at the end of the cycle.