NGO / Social Sector
A Delhi-based NGO managing 6 livelihood programmes
A custom platform for a Delhi NGO running 6 programmes. Quarterly grant reports now take an afternoon, not 5 days, and the FCRA compliance gap is closed.
Next.js · Node.js · PostgreSQL · PDF generation · Role-based access control · Document vault
Same day (was 5 days)
Grant report generation time
24 hrs (was manual)
Donor 80G letter turnaround
100%
Beneficiary records digitised
The problem
Donors lived in Excel, beneficiary files in paper folders, and grant utilisation in yet another spreadsheet tracked by hand against budget heads. Each quarterly grant report took 5 days, most of it spent digging through filing cabinets and matching disbursements to programme milestones manually. The previous year's FCRA compliance audit had flagged missing donor acknowledgement letters. And there was no way to tell whether a beneficiary had finished a programme or was stuck halfway.
What we built
An NGO management platform with a donor CRM that tracks contributions and generates 80G acknowledgement letters automatically, grant management against budget heads with utilisation reports, beneficiary registration with milestone tracking per programme, and a document vault with role-based access. Quarterly grant reports are now compiled straight from the system's data instead of from spreadsheets.
What it includes
Outcome
The quarterly grant report now gets done the same afternoon instead of over 5 days. 80G letters go out automatically within 24 hours of a donation being recorded, which closes the FCRA gap the previous audit flagged. Every beneficiary record across all 6 programmes is digitised. The programme director's team now uses the data to spot beneficiaries who've stalled mid-programme, instead of finding out at the end of the cycle.
Common questions
Does the NGO system support FCRA compliance and foreign donation tracking?
Yes. FCRA contributions are kept separate from domestic donations, with the required donor details and purpose stored against each entry, and the system keeps the audit trail you need for the FCRA annual return. FCRA rules change from time to time, so we confirm the current requirements during discovery.
Can the system generate 80G receipts and handle CSR donation reporting?
Yes. When a domestic donation is recorded, the 80G receipt is generated with the registration number, date and amount. For CSR donations under Section 135, we build the receipt and utilisation certificate in the format your corporate donor asks for. Both are produced as PDFs and emailed to the donor from the system.
How long does it take to build NGO management software?
A standard platform with donor CRM, grant tracking, beneficiary management and a document vault usually takes 12–16 weeks. A public donor portal or online donations through a payment gateway adds 4–6 weeks. We build whatever fixes your most urgent problem first, so you aren't waiting for the whole thing before it starts helping.
What does NGO management software cost in India?
Custom NGO software usually costs ₹4–10 lakh, depending on how many programmes you run, which compliance modules you need, and whether you want a public donor portal. We can also phase it, with donor and grant management going live first for a smaller initial spend. You get a fixed written estimate before any work starts.
Related work
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