Healthcare / Multi-Specialty Clinic
A 6-doctor clinic, South Delhi
A booking system for a 6-doctor South Delhi clinic. WhatsApp reminders and per-doctor scheduling cut no-shows from 23% to 9% in the first month.
Next.js · Node.js · WhatsApp Business API · PostgreSQL · Accounting software integration
9% (was 23%)
No-show rate
−40%
Front desk scheduling calls
Post-launch extension
Follow-up system added
The problem
Every appointment was booked over the phone. Front desk staff took the call, typed it into a spreadsheet and sent SMS reminders by hand. No-shows hovered around 23%. Three front desk staff spent roughly 60% of their day on scheduling instead of helping patients in the clinic. The clinic had already tried two off-the-shelf booking platforms; both were built for single-doctor practices and couldn't cope with each doctor having their own availability rules.
What we built
A custom booking system where patients book directly against each doctor's availability in 30-minute slots. Confirmations and a 24-hour reminder go out automatically through the WhatsApp Business API. Front desk staff get an appointment dashboard, each doctor gets a daily schedule view, and billing flows into the accounting software the clinic already used.
What it includes
Outcome
No-shows dropped from 23% to 9% in the first month. Scheduling calls to the front desk fell by about 40%, and the three staff now spend that time with patients instead of on the phone. The clinic has since extended the system so doctors can book follow-ups themselves.
Related work
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