Logistics / Last-Mile Delivery
A last-mile logistics company, NCR
We replaced Salesforce and a WhatsApp group with a dispatch CRM for an NCR logistics firm. Billing disputes down 83%, billing cycle from 15 days to 3.
Node.js · React · MySQL · Tally export integration · SMS delivery confirmations
2 (was 12)
Billing disputes/month
3 days (was 15)
Billing cycle
Retired
WhatsApp coordination
The problem
They were running a dispatch operation on Salesforce, a tool designed for B2B sales teams. It was a bad fit: Salesforce thinks in pipelines, and they had trips. The real coordination happened in a WhatsApp group, so management couldn't see key decisions and billing disputes were common, with no record to settle them. Billing ran 12–15 days behind operations.
What we built
A purpose-built dispatch CRM: trip creation with pickup and drop assignment, driver status updates, delivery confirmation by the client through a simple web link, route notes, and a weekly billing export already formatted for their accounting software. Management gets a dashboard with live trip status and exceptions flagged.
What it includes
Outcome
The WhatsApp coordination group was retired within three weeks of go-live. Billing disputes fell from roughly 12 a month to 2. The billing cycle went from 12–15 days to 3. The ops manager called it 'the first time we've had an actual record of what happened on any given day'.
Related work
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